Return & Refund Policy – Bin Zahid Store

Welcome to Bin Zahid Store. We value our customers and aim to provide a smooth and trustworthy shopping experience across Pakistan. Please read our Return & Refund Policy carefully before making a purchase.

Returns

At Bin Zahid Store, customers may request a return within 7 days of receiving their order if:

• The product is damaged, defective, or incorrect
• The item received is different from the description shown on the website
• The product is unused, unworn, and in its original packaging

To initiate a return, customers must contact our support team with:

• Order number
• Product images/videos
• Reason for return request

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Used or damaged products caused by customer misuse
• Personal care and beauty products once opened
• Customized or special-order items
• Products without original packaging or tags

Refund Policy

Once the returned product is received and inspected, the refund will be processed within 5–10 business days. Refunds may be issued through:

• Bank transfer
• JazzCash / EasyPaisa
• Store credit (if applicable)

Shipping charges are non-refundable unless the error was from our side.

Exchange Policy

Customers may request an exchange for:

• Wrong size
• Wrong color
• Defective item

Exchange requests are subject to product availability.

Order Cancellation

Orders can be cancelled before shipment confirmation. Once the order has been dispatched, cancellation requests may not be accepted.

Contact Us

For any return, refund, or exchange inquiries, please contact our customer support team through the official website:

Bin Zahid Store Support

We appreciate your trust in Bin Zahid Store and are committed to serving you with quality products and reliable customer service.

Customers may request returns or refunds according to our Return Policy.

Products may not qualify for return if they are:

• Used or damaged after delivery
• Opened personal care or hygiene products
• Customized or final sale items

Refunds are processed after product inspection and approval.